After a forced Windows 10 update, my main business computer CRASHED. Not only did it crash, but the hard drive was completely wiped out...GONE. Let me preface this by saying that I am a tech-head. I’ve experienced drives failing before, but they show signs and are symptomatic. Moreover, they are usually retrievable. Meaning that you may have to wipe the drive and reformat it, but it will function again barring an actual mechanical problem which is relatively rare. It’s usually a back door virus or Trojan that hits that will be the causation. However, I suspect that this was not the case with this drive fail. This was an actual “hardware take out.” I’ll be doing another post about that in the near future, but if what I suspect is happening...it’s pretty scary. But for this post, I’ll leave it at that for now.
So, after a few days of trying to get the drive going again; I come to the conclusion that I need to buy a new computer. I find an HP AIO at hp.factorystores.com. The computer arrives $1209.00 later DOA. I plug the unit in and turn it on...only it won’t turn on. After several attempts to power the computer - it’s just dead out of the box. I contact the company and speak with their customer service rep, Ronnie. Wow...not a pleasant experience and I’m starting to think that this is NOT a reputable company. Several e-mails and additional call to customer service; I get the computer returned and am charged a $189.00 return fee. I research the company further and find out they have a huge number of complaints. Ironically they have a 4.6 Google rating??? Something is not right here. I file a complaint with the Attorney General in their jurisdiction and e-mail the company with the case number. Resolution is pending.
Still without a computer, I decide to go with an HP desktop model from Amazon.com since I have no local options. Computer arrives in a box that is damaged and had been previously opened. I pull out the unit. Not only is it a used computer, but components were missing, and it was the wrong model. I return it disgusted and disillusioned about Amazon.com.
I am now weeks behind without having a business computer. Desperate, I go to the local Walmart...no options that would work. I go to their online store and find an HP desktop model and order it. It arrives in new condition. I set it up and all seems to be going well...until it starts doing a forced Windows 10 update...then the “blue screen of death” appears. I am so beside myself at this point. How can this be happening??? I am starting to feel like I am in some kind of tech Sci-Fi movie. I take the computer back to Walmart.
In the interim, I ordered a new hard drive for the original computer and a kit to power the original drive externally. I gut the computer, install the new drive and load up the factory software which has Windows 8. It’s a Gateway computer (now owned by ACER). I set it to manual update. Computer is alive and functioning. But Windows wants me to load up version 10. Not happening.
As I am reflecting on the three “new” computer systems ordered from three different vendors; I realized something...they were ALL various Hewlett Packard models. Each problematic for different reasons; but ALL HP models. I decide that I should choose another computer manufacturer for “new” computer #4 - I went with ACER aka Gateway. It’s on order. My business down-time is now 4 weeks. The amount of time and productivity wasted are countless and continuing in a sea of seemingly endless computer hell....